Frequently Asked Questions
FAQs for Company
Are you a manufacturer or a trading company?
We are a professional manufacturer of access control and security gate products. We have our own production facilities and technical team in Shenzhen, China.
How many years of experience do you have in this industry?
Our company was established in 2017, and our team has many years of experience in access control and security system manufacturing.
Do you provide OEM and ODM services?
Yes. We support OEM and ODM services, including logo printing, product customization and project-based design.
Can I visit your factory?
Yes. You are welcome to visit our factory. Online video factory tour is also available.
About Customization
Can I customize size, color and function?
Yes. We support customization for size, color, materials, logos and functional requirements.
Can you customize according to drawings or project requirements?
Yes. We can manufacture based on your drawings, photos or detailed technical specifications.
About Payment
What payment methods do you accept?
We accept T/T (bank transfer) and other secure payment methods.
Do you require a deposit?
Yes. Normally 30% deposit before production and 70% balance before shipment.
About Shipping
Do you ship worldwide?
Yes. We provide worldwide shipping by sea, air or express according to customer needs.
Can you help arrange shipping?
Yes. We can help arrange shipping through our long-term cooperative freight forwarders.
What type of packaging do you use?
We use strong export standard wooden cases or carton packaging to ensure product safety during transportation.
About Technical Support
Do you provide SDK or API for system integration?
Yes. We can provide SDK, API and technical documents for system integration.
Can your system work offline?
Yes. Some of our systems support offline operation with local data storage.
About Products
What products do you manufacture?
We manufacture pedestrian access control products such as tripod turnstiles, swing gates, flap barriers, speed gates, full height turnstiles, sliding gates and related accessories. We also provide vehicle access products such as boom barriers, parking systems and hydraulic bollards.
What materials do you use?
We mainly use stainless steel (304/316), aluminum and high-strength tempered glass or acrylic materials depending on project requirements.
Yes. We provide outdoor versions with waterproof and dustproof designs suitable for harsh environments.
Yes. We support OEM and ODM services, including logo printing, product customization and project-based design.
Can your turnstiles integrate with third-party systems?
Yes. Our systems support integration with face recognition, RFID cards, QR code scanners, fingerprint devices and third-party access control platforms.
About Sample & MOQ
Can I get a sample before placing a bulk order?
Yes. We can provide samples for quality testing and evaluation.
What is your MOQ (Minimum Order Quantity)?
Our MOQ is flexible. Trial orders and small quantities are acceptable.
About Production
What is the production lead time?
Standard production time is usually 7–15 working days, depending on order quantity and customization level.
How do you control product quality?
We have strict quality inspection procedures, including material inspection, production process control and final functional testing.
About After-Sales Service
Do you provide warranty?
Yes. We provide warranty for our products. Warranty period depends on the product type.
What if there is a quality problem?
We provide technical support and spare parts to solve quality problems.
Do you provide installation support?
Yes. We provide detailed installation manuals, videos and online technical guidance.